Goals and stakeholder analysis

Goal 3. Good health and well-being.

We contribute to safety on the roads through servicing and repairing customers' cars. Through service, we can detect potential faults in time before accidents occur, and through ongoing training of our technicians, we can handle the latest models in the best possible way. We also work on replacing hazardous chemical products with less harmful alternatives, maintaining an ongoing dialogue with suppliers, or changing work practices so that the product is no longer needed. We continuously work to increase knowledge about safe working methods that minimize the risks of health issues and environmental damage.

Goal 5. Gender equality

To ensure that women feel welcome and included, Bilia works with core values and culture together with employees, especially those with managerial responsibilities. By working proactively and raising the issue in various contexts, Bilia also aims to show women how interesting and rewarding it is to work in the automotive industry. This can be achieved through specific initiatives to reach young girls for internships or by discussing how the industry as a whole can attract more women. Bilia has, among other things, an enhanced recruitment policy and managers receive ongoing support for competency-based recruitment.

Goal 6. Clean water and sanitation for all

Bilia primarily impacts water through car washes. We continuously work to improve water quality by reviewing our water treatment processes and limiting the use of environmentally hazardous chemicals in our facilities. Our ambition is to use only environmentally certified chemicals, and we work with existing suppliers on this. Follow-up is also regularly conducted through water samples to check if we remain within municipal requirements.

Goal 7. Sustainable energy for all

Bilia made the decision to switch to green electricity contracts in Sweden in 2021. Further progress has been made in Sweden by signing green lease agreements with our property owners. These leases commit all parties to sustainable energy principles, including reviewing insulation, installation systems and operational monitoring. Bilia Norway is focusing on central
control systems to optimise heating and reduce energy consumption. Several solar panels have been installed in Bilia Norway during the year. In Sweden, Bilia intends to improve cooperation with insurance companies and property owners regarding the installation of PV systems going forward. Bilia has six solar panels installations in Norway, four in Sweden, and one in Belgium. Additionally, Belgium also have a local wind turbine.

Goal 8. Decent working conditions and economic growth

Through Bilia's core values, we have the conditions to create a good working environment and handle any challenges and conflicts. We work continuously to improve the physical and psychosocial work environment in a systematic way together with employees and union representatives. To welcome young people into working life, we have the vision to offer the best student program in the industry. We do this through internships and cooperation with Swedish motor technical high schools.

Goal 11. Sustainable cities and communities

All car brands that Bilia sells have plans to offer partially or fully electrified passenger cars in the future. By developing cooperation with various car manufacturers, we can ensure that we have a good and diversified product range that meets our customers' expectations. During the year, Bilia also completed two charging stations for electric trucks. In total, we now have four in Södertälje, Kista, Länna and Gällivare. In addition, there are charging stations for electric cars in most facilities, of which the ones in Norrköping and Nyköping are available for public charging.

Goal 12. Sustainable production and consumption

We have a circular business model that ensures we take care of the cars we sell and encourage reuse. With us, you can rent a car, buy a used car, service your car to ensure its longevity, repair damages, and turn in your car for dismantling. All these services and products are important parts of a circular economy and enable Bilia to contribute to better resource use. In addition to promoting circular economy, Bilia also works to spread knowledge about sustainable lifestyles. We do this in our daily work through dialogues with customers about vehicle choices, via our sustainability goals, and information on our website.

However, to achieve sustainable production, efforts must also be made in the value chain and together with suppliers. The Bilia Code of Conduct was updated in 2022, and summarises how employees should act and behave in different areas. The Code of Conduct has now been implemented in the organisation and is regarded as a support tool in creating a shared corporate culture of which we are proud. We can also see that it helps us to strengthen our relationships with customers, suppliers, employees and the wider community.

Goal 16 Peaceful and inclusive societies 

When conflicts or unrest arise in a country, Bilia may be indirectly affected by delayed deliveries, increased prices, or interruptions in the supply of materials. By combating corruption and bribery within Bilia, we hope to contribute to global peace or current conflicts, even if it only has a small impact. We do this through internal processes and controls, particularly through internal audits and whistleblower systems.

Goal 17. Implementation and global partnership

Bilia is part of the knowledge exchange between the Swedish Association for Motor Retail Trades and Repairs, the Swedish Confederation of Transport Enterprises, NMC – The Swedish Association for Sustainable Business, the UN
Global Compact, as well as local players such as high schools. We also participate in research projects to continue driving developments forward. Several of the projects run for several years with government funding.