Goals and stakeholder analysis

Goal 3. Good health and well-being.

We contribute to safety on the roads through servicing and repairing customers' cars. Through service, we can detect potential faults in time before accidents occur, and through ongoing training of our technicians, we can handle the latest models in the best possible way. We also work on replacing hazardous chemical products with less harmful alternatives, maintaining an ongoing dialogue with suppliers, or changing work practices so that the product is no longer needed. We continuously work to increase knowledge about safe working methods that minimize the risks of health issues and environmental damage.

Goal 5. Gender equality

To ensure that women feel welcome and included, Bilia works with core values and culture together with employees, especially those with managerial responsibilities. By working proactively and raising the issue in various contexts, Bilia also aims to show women how interesting and rewarding it is to work in the automotive industry. This can be achieved through specific initiatives to reach young girls for internships or by discussing how the industry as a whole can attract more women. Bilia has, among other things, an enhanced recruitment policy and managers receive ongoing support for competency-based recruitment.

Goal 6. Clean water and sanitation for all

Bilia primarily impacts water through car washes. We continuously work to improve water quality by reviewing our water treatment processes and limiting the use of environmentally hazardous chemicals in our facilities. Our ambition is to use only environmentally certified chemicals, and we work with existing suppliers on this. Follow-up is also regularly conducted through water samples to check if we remain within municipal requirements.

Goal 7. Sustainable energy for all

Bilia can contribute by increasing energy efficiency and the share of renewable energy in the market. Bilia already purchases green electricity and has several ongoing projects to produce its own renewable energy through solar panels. Several facilities within Bilia have solar panels, and in 2023, these produced 1,032 MWh. In addition, Bilia sells E-Cube, an energy storage system made from reused car batteries. In combination with solar panels, E-Cube can store excess energy, thereby enabling increased use of self-produced electricity.

Goal 8. Decent working conditions and economic growth

Through Bilia's core values, we have the conditions to create a good working environment and handle any challenges and conflicts. We work continuously to improve the physical and psychosocial work environment in a systematic way together with employees and union representatives. To welcome young people into working life, we have the vision to offer the best student program in the industry. We do this through internships and cooperation with Swedish motor technical high schools.

Goal 11. Sustainable cities and communities

All car brands that Bilia sells have plans to offer partially or fully electrified passenger cars in the future. By developing cooperation with various car manufacturers, we can ensure that we have a good and diversified product range that meets our customers' expectations. During the year, Bilia also completed two charging stations for electric trucks. In total, we now have four in Södertälje, Kista, Länna and Gällivare. In addition, there are charging stations for electric cars in most facilities, of which the ones in Norrköping and Nyköping are available for public charging.

Goal 12. Sustainable production and consumption

We have a circular business model that ensures we take care of the cars we sell and encourage reuse. With us, you can rent a car, buy a used car, service your car to ensure its longevity, repair damages, and turn in your car for dismantling. All these services and products are important parts of a circular economy and enable Bilia to contribute to better resource use. In addition to promoting circular economy, Bilia also works to spread knowledge about sustainable lifestyles. We do this in our daily work through dialogues with customers about vehicle choices, via our sustainability goals, and information on our website.

However, to achieve sustainable production, efforts must also be made in the value chain and together with suppliers. We continuously work with Bilia's Supplier Code of Conduct and by early 2023, approximately 70 percent of key suppliers had certified that they comply with Bilia's requirements.

Goal 16 Peaceful and inclusive societies 

When conflicts or unrest arise in a country, Bilia may be indirectly affected by delayed deliveries, increased prices, or interruptions in the supply of materials. By combating corruption and bribery within Bilia, we hope to contribute to global peace or current conflicts, even if it only has a small impact. We do this through internal processes and controls, particularly through internal audits and whistleblower systems.

Goal 17. Implementation and global partnership

Bilia participates in the exchange of knowledge with the National Association for the Motor Trade, Transport Companies, the Network for Sustainable Business, the UN Global Compact, and local actors such as high schools. We also contribute to knowledge development by participating in various research projects. In the fall of 2023, we launched 'The Circular Car,' a three-year research project together with RISE and several other actors in the value chain. The goal is to develop concepts and collaborations for increased utilization and longer use of vehicles, as well as where recirculation of products and materials is standard practice.